Returns and Refunds

Changed your mind? No problem.
We want you to love your Pale Blue Dots. If they're not quite right, you can return them within 30 days of delivery for a refund. Sunglasses must be unworn, unused and in their original condition, with the case and packaging they arrived with. 

How to make a return
Email us at hello@palebluedotstore.com with your order number and we’ll send you the return instructions. Unless your order is faulty or we’ve sent you the wrong item, return postage is your responsibility. We recommend using a tracked service, as we can’t take responsibility for returns that don’t make it back to us.

International returns
We accept international returns within the same 30-day window. Return shipping and any associated charges are the customer’s responsibility unless your item is faulty or incorrect.
Please mark international return parcels clearly as “RETURNED GOODS” where applicable to help avoid unnecessary customs charges.

Something not right?
If your Pale Blue Dots arrive damaged, faulty or aren’t what you ordered, get in touch and we’ll sort it. We’ll cover reasonable return costs where the item is faulty or we’ve made a mistake.

Refunds
Once we’ve received and checked your return, we’ll process your refund to your original payment method. Please allow a few working days for your bank or payment provider to show it. Where required by applicable consumer law, we’ll also refund the standard delivery charge. Any additional amount paid for express or upgraded delivery isn’t refundable unless required by law.

Sale items
Sale sunglasses can be returned too, subject to the same conditions above.